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Monster Guarantee

UK CUSTOMERS

Cooling Off Period

If for any reason you wish to return a product in perfect working order, we provide a 14 day returns policy as long as the item is returned in an unopened, resalable condition. Returns need to be made within 14 working days from the purchase date and the buyer is to cover return costs.

  1. Contact our Customer Care team on 01347 878887 to obtain a return reference number.
  2. Buyer arranges return of the item/s.
  3. Once returned, the item will be inspected by our Quality Care team to ensure it has been returned in an unopened, resalable condition.
  4. A refund is processed and customer is informed.

Please note: Returns will not be processed without a valid returns reference number.

Monster Warranty

A 12 month warranty is provided on all of our electrical products therefore in the unlikely event you ever need to use the warranty; we will cover all labour, parts and delivery charges. Our warranty policy is to try fixing the item before arranging an exchange or refund.

  1. Contact our Customer Care team on 01347 878887 to book a collection and obtain a return reference number.
  2. Once returned, our engineers will work on fixing the purchased item. Only if the item is in an unfixable condition will an exchange be arranged. If no suitable replacements can be offered we will offer a full refund.
  3. A member of the Customer Care team will make contact to arrange redelivery.

Please note: Returns will not be processed without a valid returns reference number.

For non-electrical products, a 14 day returns policy is provided therefore in the unlikely event that your item is delivered damaged or in non-working condition we will arrange an exchange free of charge.

  1. Contact our Customer Care team on 01347 878887 to book a collection and obtain a return reference number.
  2. Once returned, our engineers will work on fixing the purchased item. Only if the item is in an unfixable condition will an exchange be arranged. If no suitable replacements can be offered we will offer a full refund.
  3. A member of the Customer Care team will make contact to arrange redelivery.

Please note: Returns will not be processed without a valid returns reference number.


NON-UK CUSTOMERS

Whilst we endeavour to deliver to every country, we are unable to deliver to the Canary Islands. If we receive any purchases from the Canary Islands we will issue a full refund within 7 days.

Customs/Tax Charges

International purchases may be liable to import customs charges/taxes upon delivery to the receiving country. This charge is the sole responsibility of the purchaser and Monster Chef will not be held liable for any customs/tax charges. If Monster Chef delivers a product internationally and the purchaser refuses to pay customs charges/taxes, the purchaser will receive a refund minus any associated charges incurred from recovering the item/s (including shipping and tax/customs charges). The refund will only be issued once the item/s is/are received at our company premises.

Cooling Off Period

If for any reason you wish to return a product in perfect working order, we provide a 14 day returns policy as long as the item is returned in an unopened, resalable condition. Returns need to be made within 14 working days from the purchase date and the buyer is to cover return costs.

  1. Contact our Customer Care team on 01347 878887 to obtain a return reference number.
  2. Buyer arranges return of the item/s.
  3. Once returned, the item will be inspected by our Quality Care team to ensure it has been returned in an unopened, resalable condition.
  4. A refund is processed and customer is informed.

Please note: Returns will not be processed without a valid returns reference number.

Monster Warranty

A 12 month warranty is provided on all of our electrical products therefore in the unlikely event you ever need to use the warranty; we will cover all labour and parts. The buyer is responsible for delivery costs associated with returning the item for repair. Our warranty policy is to try fixing the item before arranging an exchange or refund.

  1. Contact our Customer Care team on +44 (0) 1347 878887 to obtain a return reference number.
  2. Buyer arranges return of the item/s.
  3. Once returned, our engineers will work on fixing the purchased item. Only if the item is in an unfixable condition will an exchange be arranged. If no suitable replacements can be offered we will offer a full refund.
  4. A member of the Customer Care team will make contact to arrange redelivery.

Please note: Returns will not be processed without a valid returns reference number.

For non-electrical products, a 14 day returns policy is provided therefore in the unlikely event that your item is delivered damaged or in non-working condition we will arrange an exchange free of charge. The buyer is responsible for delivery costs associated with returning the item.

  1. Contact our Customer Care team on +44 (0) 1347 878887 to obtain a return reference number.
  2. Buyer arranges return of the item/s.
  3. Once returned, our engineers will work on fixing the purchased item. Only if the item is in an unfixable condition will an exchange be arranged. If no suitable replacements can be offered we will offer a full refund.
  4. A member of the Customer Care team will make contact to arrange redelivery.

Please note: Returns will not be processed without a valid returns reference number.

Monster Guarantee
call us on 01347 878883
Monster Chef 2013